Repligen Service offers preventative maintenance, repairs and testing for selected Repligen products and systems worldwide.

About Repligen Service

As the Original Equipment Manufacturer (OEM) of a range of industry-leading bioprocessing equipment, Repligen aims to help customers achieve the highest level of performance and productivity from these products and systems.

Manned by a team of Field Service Engineers (FSEs) expertly trained in the maintenance and service of Repligen products, the service is offered globally for selected products and systems.

Repligen Service supports the following products and systems:

  • All XCell™ ATF Devices and Systems - single-use and stainless steel
  • Selected KrosFlo® TFF Systems

Service offerings

At the core of Repligen Service is the team of global Field Service Engineers (FSE).  A primary FSE is assigned to each Repligen system. This engineer is fully acquainted with the service history of the equipment and with customer requirements. All Repligen FSEs are trained to perform interventions efficiently and to advise on optimization strategies for each Repligen system.

Corrective Repairs (CR)

Where equipment utilization is a critical success factor, factory-trained FSEs deploy quickly to the customer facility to perform corrective repairs.

Planned Preventative Maintenance (PPM)

Repligen FSEs conduct essential preventative maintenance on equipment in order to keep processes operating at optimal performance. PPM vsits are scheduled in sync with the customer's production schedule to minimize disruption.

Site Acceptance Tests (SAT)

Upon purchase of a Repligen system, FSEs provide set up and acceptance testing services. This ensure that the equipment is optimized and performing reliably from day one.  

Contact Repligen Service

To contact Repligen Service, please complete the form below.

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