Service Plans
Ensure your instrument is protected and continues to run at peak efficiency with Repligen Service Plans.
Choose a plan that’s right for you
Essential Service Plan
Foundational support necessary to maintain the performance and reliability of your Repligen Equipment.
Includes:
- Starts when Factory Warranty ends (approximately one year after shipment)
- Includes PM Service
- Includes Standard Scheduling
- Multi-system and multi-year offerings available
Protected Service Plan
Expanding on the Essential Plan, the Protected Service Plan introduces enhanced support features for labs requiring more comprehensive coverage.
Includes:
- Starts when Factory Warranty ends (approximately one year after shipment)
- Includes PM Service
- Includes Priority Scheduling
- Multi-system and multi-year offerings available
Complete Service Plan
The Complete Service Plan builds upon the Protected Plan to provide the highest level of service and assurance for critical operations.
Includes:
- Starts when Factory Warranty ends (approximately one year after shipment)
- Includes PM Service
- Includes expedited Scheduling
- Multi-system and multi-year offerings available
Compare Plans
Essential Service Plan |
Protected Service Plan |
Complete Service Plan |
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| Entitlement | Essential Service Plan provides the foundational support necessary to maintain the performance and reliability of your Repligen equipment. | Expanding on the Essential Plan, the Protected Service Plan introduced enhanced support features for labs requiring more comprehensive coverage. | The Complete Service Plan builds upon the Protected Plan to provide the highest level of service and assurance for critical operations. |
| Coverage Period | Available for purchase at the point of sale or upon expiration of the factory warranty. | Available for purchase at the point of sale or upon expiration of the factory warranty. | Available for purchase at the point of sale or upon expiration of the factory warranty. |
Corrective Repairs |
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| Repair Labor & Travel | Not Included | Included | Included |
| Repair Parts | Not Included | Included | Included |
| Repligen Certified Service Engineers | ✔ | ✔ | ✔ |
| On-Site Response Time | Standard | Priority | Expedited |
| Service Reports | ✔ | ✔ | ✔ |
Preventive Maintenance |
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| Preventive Maintenance Visit | 1 per year | 1 per year | 1 per year |
| PM Related Parts | Included | Included | Included |
| Service Reports | ✔ | ✔ | ✔ |
Technical Support |
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| Business Hours | 8am - 5pm by region | 8am - 5pm by region | 8am - 5pm by region |
| Email/Web Response | 48 hours | 24 hours | 24 hours |
| Remote Assistance | ✔ | ✔ | ✔ |
Value Added Services |
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| Repligen Spare Parts | Discounts available | Discounts available | Discounts available |
| Qualification IQ/OQ Services | Discounts available | Discounts available | Discounts available |
| Equipment Relocation | Discounts available | Discounts available | Discounts available |
| Equipment Training | Discounts available | Discounts available | Discounts available |