Service Plans
Ensure your instrument is protected and continues to run at peak efficiency with Repligen Service Plans.
Choose a plan that’s right for you
Essential Service Plan
Foundational support necessary to maintain the performance and reliability of your Repligen Equipment.
Protected Service Plan
Expanding on the Essential Plan, the Protected Service Plan introduces enhanced support features for labs requiring more comprehensive coverage.
Complete Service Plan
The Complete Service Plan builds upon the Protected Plan to provide the highest level of service and assurance for critical operations.
Compare Plans
Essential Service Plan |
Protected Service Plan |
Complete Service Plan |
|
| Entitlement | Essential Service Plan provides the foundational support necessary to maintain the performance and reliability of your Repligen equipment. | Expanding on the Essential Plan, the Protected Service Plan introduced enhanced support features for labs requiring more comprehensive coverage. | The Complete Service Plan builds upon the Protected Plan to provide the highest level of service and assurance for critical operations. |
| Coverage Period | Available for purchase at the point of sale or upon expiration of the factory warranty. | Available for purchase at the point of sale or upon expiration of the factory warranty. | Available for purchase at the point of sale or upon expiration of the factory warranty. |
Corrective Repairs |
|||
| Repair Labor & Travel | AS IS | 1 Repair Visit (including repair parts), per year. | AS IS |
| Repair Parts | AS IS | 10% Discount | 5% Discount |
| Repligen Certified Service Engineers | ✔ | ✔ | ✔ |
| On-Site Response Time | Standard | Priority | Expedited |
| Service Reports | ✔ | ✔ | ✔ |
Preventive Maintenance |
|||
| Preventive Maintenance Visit | 1 per year | 1 per year | 1 per year |
| PM Related Parts | Included | Included | Included |
| Service Reports | ✔ | ✔ | ✔ |
Technical Support |
|||
| Business Hours | 8am - 5pm by region | 8am - 5pm by region | 8am - 5pm by region |
| Email/Web Response | 48 hours | 24 hours | 24 hours |
| Remote Assistance | ✔ | ✔ | ✔ |
Value Added Services |
|||
| Repligen Spare Parts | Discounts available | Discounts available | Discounts available |
| Qualification IQ/OQ Services | Discounts available | Discounts available | Discounts available |
| Equipment Relocation | Discounts available | Discounts available | Discounts available |
| Equipment Training | Discounts available | Discounts available | Discounts available |
Connect with Our Expert Team
Get in Touch with Repligen Service
Fill out the form below, and our expert team will get in touch with you shortly to discuss your service needs.
*Denotes required field
