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Service

Repligen Service offers preventative maintenance, repairs and testing for selected Repligen products and systems worldwide.

As the Original Equipment Manufacturer (OEM) of a range of industry-leading bioprocessing equipment, Repligen aims to help customers achieve the highest level of performance and productivity from these products and systems.

At the core of Repligen Service is the team of global Field Service Engineers (FSE).  A primary FSE is assigned to each Repligen system. This engineer is fully acquainted with the service history of the equipment and with customer requirements. All Repligen FSEs are trained to perform interventions efficiently and to advise on optimization strategies for each Repligen system.

Installation and Set up

  • System set up and verification
  • Site Acceptance Test
  • Basic user training

Extended Warranty and Service Contracts

  • Up to 5 years peace of mind (inclusive of the yearly Preventative Maintenenace and any repair costs)
  • Multiple systems can be covered

Planned Preventative Maintenance (PPM)

  • Essential preventative maintenance on equipment in order to keep processes operating at optimal performance
  • PPM vsits are scheduled in sync with the customer's production schedule to minimize disruption

Corrective Repairs (CR)

  • Factory-trained FSEs deploy quickly to the customer facility to perform corrective repairs

Spare Parts

  • OEM certified parts are provided by FSEs for the specific system that is being serviced

Repligen Service supports the following products and systems:

  • All XCell™ ATF Devices and Systems - single-use and stainless steel
  • Selected KrosFlo® TFF Systems

To contact Repligen Service, please complete the form below.